We deliver to addresses in the United Kingdom only. Delivery is free on every order, with no minimum spend.

4–8 working days (Monday to Friday, excluding UK public holidays) from when your order is placed. You'll get a shipping confirmation with tracking as soon as it dispatches.

No. Prices include all applicable taxes and we pay any import duties ourselves. No courier will ask you for a payment.

Yes. You have 14 days from the day after delivery to tell us you are cancelling, and a further 14 days to send the goods back. We refund within 14 days of receiving them, including the standard delivery cost. You pay the return postage unless the item is faulty or not as described. See our Returns and refunds page.

Email us with your order number and a photograph. Under the Consumer Rights Act 2015 you may reject a faulty item within 30 days of delivery for a full refund. We pay the return postage on anything faulty.

Not exactly. Solid wood carries its own grain, knots and colour, so no two pieces are identical. Hand-painted and marquetry pieces vary more still. Measurements are taken by hand; allow around 0.5 cm.

Wipe wooden boxes with a dry cloth. Spot clean fabric boxes with a barely damp cloth, never machine wash. Keep both away from radiators, damp and direct sunlight.

Email contact@atelier-rosaline.com, call +44 7458 107650 (Mon-Fri, 9am-6pm UK time), or use the form on our Contact page. We reply within one working day.